FREE WEBINAR · LIMITED SEATS
Your Retail Business in the Digital Age — Practical, Not Theoretical
A focused session for mid-sized retailers and B2C companies ready to move beyond buzzwords — covering digital retail, AI applications, and omnichannel execution that actually works.
Date TBA
60 minutes · 4 sessions
Online · Free to attend
No cost. No pitch. Just substance.
Presented by Retail Systems Forum — India’s emerging platform for retail & technology intelligence · retailsystemsforum.in
About This Webinar
The gap between knowing about digital retail and actually doing it is where most businesses stall.
This session cuts through the noise. You’ll walk away with a clear understanding of what digital transformation actually means for a retail or hospitality business at your stage — and more importantly, where to start.
Beyond the Buzzwords
What “digital retail” really means in practice — and why most frameworks fail mid-sized businesses.
AI Without the Hype
Real applications of AI in retail today — from demand forecasting to customer personalization — explained in business terms.
Omnichannel, Honestly
Why true omnichannel is harder than it looks, and a clear-eyed view of what it takes to get it right.
Mobile-First Consumer Reality
How consumer behavior has fundamentally shifted and what that means for your growth strategy.
Why This Matters Now
The window is narrowing. Your competitors are moving.
This isn’t a future trend — it’s a current reordering of the retail landscape. Businesses that build digital capability now are establishing advantages that compound. Those that wait face a compounding gap.
75%
Mobile-first consumers in India
Three-quarters of Indian retail journeys now begin on a smartphone. Discovery, comparison, and increasingly purchase — all happening on mobile first.
3×
AI adoption is accelerating fast
AI in retail is moving from pilot projects to core operations. The cost of entry is dropping while the advantage of early movers is compounding.
60%
Omnichannel retailers outperform
Research consistently shows omnichannel-capable retailers retain more customers and drive higher lifetime value. The gap is widening, not closing.
Your Speakers
Practitioners, not presenters
Every speaker brings real-world experience in retail and technology — grounded perspectives from people who’ve worked inside these problems.
Srinivas Chillara
Founder, Retail Systems Forum
Srinivas has spent over two decades at the intersection of retail operations and technology in India and emerging markets. He founded RSF to close the knowledge gap between retailers and the solutions available to them. His work focuses on making digital transformation practical and accessible for mid-sized businesses.
Speaking on: Introduction & Omnichannel Reality
Yogesh Singh
Digital Strategy & Consumer Behavior Expert
Yogesh brings a sharp analytical lens to how mobile internet has restructured consumer journeys in India and across Asia. His work bridges behavioral data and business strategy — helping retail teams understand not just what customers are doing, but what that demands from their organization.
Speaking on: Retail in the Age of Mobile Internet
Subbu S
AI & Retail Technology Specialist
Subbu works at the practical edge of AI implementation in retail and commerce. Having seen both the promise and the pitfalls of AI deployments across business scales, he brings a grounded perspective on what’s genuinely usable today versus what remains aspirational — and how businesses at different maturity levels should approach it.
Speaking on: AI in Retail Context
Session Agenda
60 minutes. Four focused sessions. No filler
1
Introduction & Context Setting
Why digital maturity matters now — and what this session aims to change for your business.
10 mins
Srinivas Chillara
2
Retail in the Age of Mobile Internet
How smartphone-first consumers have rewritten the rules — discovery, loyalty, and purchase behavior have all shifted. What that means for your strategy.
20 mins
Yogesh
3
AI in Retail: From Theory to Practice
Strip away the noise. Real AI use cases in retail — demand forecasting, personalization, operations — with a hard look at what’s actually deployable today.
20 mins
Subbu S
4
Omnichannel: What It Is & Why It's Hard
A clear-eyed look at what true omnichannel requires — beyond the marketing material — and the most common failure points businesses hit.
10 mins
Srinivas Chillara
Key Takeaways
What you'll leave with
01
A working definition of digital retail grounded in business outcomes — not tech jargon.
02
A clear picture of how mobile-first consumer behavior is reshaping retail — and what your business needs to respond.
03
An honest assessment of omnichannel — why it fails and what successful execution actually requires.
04
Practical ideas and frameworks to bring back to your team and start applying immediately.
05
Clarity on where your business sits on the digital maturity curve — and what the next step looks like.
06
Clarity on where your business sits on the digital maturity curve — and what the next step looks like.
Who Should Attend
Built for the people making real business decisions
If you’re responsible for growth, operations, or digital strategy at a mid-sized retail or hospitality company — this session is designed for your exact challenges.
Retail Founders & CEOs
Building a clear digital roadmap without getting lost in vendor noise or tech complexity.
Digital & Technology Heads
Validating your strategy and staying current on what AI and omnichannel really demand operationally.
Marketing Leaders
Understanding how mobile-first behavior reshapes customer acquisition, retention, and engagement.
E-commerce Managers
Connecting the dots between digital commerce, physical retail, and a unified customer experience.
Hospitality Operators
Applying retail-grade digital strategies to guest experience, loyalty, and revenue management.
Reserve Your Place
One hour that changes how you think about your digital roadmap
Free, focused, and designed for business leaders at exactly your stage. Bring your team
No spam. No sales calls. Just the session details.
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Free to attend
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Live Q&A included
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Recording available to registrants
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No technical prerequisites
Common Questions
Straight answers
Is this relevant if my business isn't very technical?
Yes — and it’s specifically designed for that. The content is framed around business outcomes, not technical implementation. You’ll leave with clarity, not code. Every concept is grounded in the question: what does this mean for my business?
We're already doing some digital work. Is this too basic?
Not if you’re at early-to-mid digital maturity. This session addresses the gaps that most businesses in that stage hit — particularly around AI integration and omnichannel execution, where even digitally active businesses frequently run into structural challenges.
How long is the session and can I send my team?
The session is 60 minutes. You’re welcome to share the registration link with your team — this content is particularly valuable for digital leads, marketing heads, and operations managers to attend together. It creates a shared vocabulary for the conversations you need to have internally.
Is this a sales pitch for a product or platform?
No. RSF operates on a core principle: the community is a commercial-free knowledge space. Only sponsors advertise — the session content is independent, practitioner-led, and designed purely to advance your knowledge. There is no pitch.
What if I can't attend live?
Register anyway. All registered attendees receive access to the session recording. We’d still encourage attending live — the Q&A portion often surfaces questions most relevant to businesses at your exact stage.
Is this relevant for hospitality businesses, not just retailers?
Absolutely. The digital maturity challenges facing hospitality operators — mobile consumer behavior, loyalty, omnichannel experience, and AI-driven personalization — closely mirror those in retail. The session covers principles and examples applicable across both sectors.